Get serviced. Get back out there.

A standard gun rebuild is usually same day if you drop it off in the morning and the seal kit is in stock, which it normally is. Ship-in guns are typically turned around within one to two working days of arrival. If we find something beyond a normal rebuild, we call you with a price before we go further.

It depends entirely on the fault. Straightforward items — heaters, transducers, pump packings, hose ends — are often same day or next day. Board-level electrical faults and anything needing a part we do not stock depend on the manufacturer. We will always give you a realistic time once we have diagnosed it, not an optimistic one.

Yes, and plenty of customers do. Pack it clean and dry, include a note with your name, phone number, the fault and your return address, and send it to the Brooklyn or Bridgeport address above. Call or use the form first so we know it is coming and can watch for it.

Please do what you reasonably can — purge it and wipe it down. We understand cured foam happens; that is part of the job. But a gun arriving full of wet, uncured chemical is a handling hazard for our technicians, and we may have to charge extra cleaning time.

Ask us when you book — it depends on the machine and the fault. If the repair goes ahead with us, diagnostic time is normally absorbed into the job. What we will not do is start work of unknown cost without telling you first.

New equipment carries the manufacturer’s warranty, and we administer the claim for you. Warranty generally does not cover normal wear, consumables, running a machine dry, incorrect pressure or temperature settings, off-ratio or contaminated material, freezing, missed maintenance or unapproved parts. We will tell you honestly what the manufacturer decides. See our Refund & Returns Policy.

Start with the basics before you call: A and B pressures at the gauges, hose temperature at both sides, whether both transfer pumps are keeping up, filter screens, and whether either drum is low or crusted. Note the actual numbers you see — that single detail lets us narrow the cause on the phone in minutes rather than guessing.

Yes. We service the platforms listed above regardless of where you bought them.

Often, yes. Tell us the location and the fault when you book and we will tell you whether a site visit or a bench repair gets you spraying sooner.

Yes, and it is far cheaper than an emergency. An annual or seasonal service — seals, filters, screens, lubrication, calibration check — prevents most of the failures we see in the middle of a job. Choose “Preventive maintenance” in the form above.